Privacy Policy

1. Introduction

The Laundry Lab London Limited ("we," "us," or "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using our services, visiting our website, or interacting with us, you consent to the practices described in this policy.

2. Information We Collect

We may collect and process the following personal data:

Identity Data: Name, title, and contact details (email, phone number, address).
Transaction Data: Details of services you have purchased, including order history.
Payment Data: Billing and payment details (processed securely by third-party payment providers).
Technical Data: IP address, browser type, and information collected via cookies when visiting our website.
Marketing Preferences: Your preferences for receiving marketing communications.

3. How We Use Your Information

We use your personal data to:

Provide and manage our laundry and dry-cleaning services.
Process payments and invoices.
Communicate with you regarding orders, queries, or complaints.
Improve our website and customer experience.
Comply with legal obligations and fraud prevention.
Send marketing communications (only if you have given consent).

4. How We Share Your Data

We do not sell your personal data. However, we may share it with:

Service Providers: Third-party companies assisting in payment processing, IT support, and delivery services.
Legal Authorities: If required to comply with laws or protect our rights.
Marketing Partners: If you have opted in for promotional communications.

All third parties are required to process your data securely and lawfully.

5. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, including legal, tax, and reporting requirements.

6. Your Rights

Under UK GDPR, you have the right to:

Access your personal data.
Request correction of inaccurate data.
Request erasure of your data (subject to legal obligations).
Object to processing for marketing purposes.
Request data portability to another provider.
Withdraw consent for marketing communications at any time.

To exercise your rights, please contact us at [contact email].

7. Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience. You can manage your cookie preferences via your browser settings.

8. Data Security

We implement appropriate technical and organisational measures to secure your personal data and prevent unauthorised access, loss, or misuse.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with an updated revision date.

10. Contact Us

For questions about this Privacy Policy or your personal data, contact us at:

The Laundry Lab London Limited
info@thelaundrylab.co.uk